CONTRACT TERMS AND CONDITIONS
1. The customer is responsible for preparing the vehicle
for transport. Including: disarming any alarm systems, removing any loose parts,
protruding accessories, low hanging spoilers, etc. Any part of the vehicle that
falls off during transport is the customer's responsibility including damages
caused.
2. The vehicle owner or customer must, in their absence,
designate a person to act as their agent at the point of pickup and/or delivery,
if for any reason they are unavailable.
3. The transporter will not be responsible for any exhaust
system, mufflers, or tail pipes, any mechanical function damage to include
engine, transmission, rear end, motor mounts, drive trains, wiring systems,
cooling systems, window motors, radios, stereo systems, power steering, air bag,
brake systems, clutch cable or clutch, vehicle computerized components, alarm
systems, (anything that is mechanical or electrical.) No exceptions.
4. The transporter will inform the customer by phone prior
to delivery. It is the customer’s responsibility to have the full payment ready
when the transporter's driver arrives. No exceptions.
5. The transporter will not be responsible for damage caused
by freezing of engine, cooling system, batteries, or due to leaking fluids.
6. Pickup and delivery dates are only estimates, there are
no guarantees. No exceptions. The transporter or broker will not be held
responsible for delays for any reason. The transporter or broker is not
responsible for damages caused by delays (i.e.: rental car reimbursement).
7. The customer verifies the vehicle is free of contents.
8. The Transporter will not be responsible for any
convertible tops that are loose, torn, or have visible wear, vehicle boots,
caps, masks, bras, or any other type of canvas or material covering. No
exceptions.
9. Exceptions for damage must be noted on the post trip
inspection form at the time of delivery, a claim for damage not documented on
the post trip inspection form will not be honored. All claims must be made in
writing within 3 days of delivery with a statement of specific damages claimed.
No auto rental will be honored for delays, damage, accidents or any other
reasons.
10. All payments for transport must be in the form of cash,
cashier's check or credit/debit card (surcharge of 2.5% will be added). The
customer agrees that if the payment cannot be made at time of delivery, the
vehicle will be stored at the customer’s expense. Should the customer be unable
to accept delivery for any reason, the vehicle will be stored. Any and all
storage and/or delivery or re-delivery charges will be the responsibility of the
customer.
11. The transporter has the primary insurance
responsibility.
12. All claims will be settled at actual cost.
13. No claim or legal action of any kind may be initiated
against the transporter's agency or the transporter broker (if any). All claims
for damage must be made to the transporter.
14. If the customer were to send a cashier's check,
money order or personal check for the deposit amount or the total amount and a
stop payment was issued on the check or money order the customer would be sent
to our collection agency immediately and charged the original amount sent plus a
40% collection fee.
15. The Transporter will not be responsible for any damage
not resulting from transporter negligence.
16. We charge a one hundred fifty ($150.00) dollar deposit.
Customer must allow fifteen business days from first date of availability for
vehicle to be assigned to a carrier, if said customer's car has not been
assigned to a carrier within the ten business days, the customer is entitled to
a full refund. Please note refunds can take up to thirty days. If customer does
a charge back prior to thirty days, customer agrees they will be taken to small
claims court, Spokane, WA, and agrees to pay all filing, administration and
attorneys fees.
17. In the event that the customer decides to cancel their
order it needs to be in writing. Upon receiving cancellation for the order this
company is no longer obligated to arrange transport of the vehicle(s). However,
in the event that the vehicle(s) were assigned before cancellation of the order
you will incur a $150.00 charge because you failed to properly cancel the order.
The driver incurs charges to try to facilitate the pickup of the vehicle and was
unable to do so due to the customer canceling the order. By submitting your
order the owner/agent gives up the right to pursue any legal action in this
matter. Tony’s Transport has the right to cancel at anytime for any reason.
18. If upon attempted notification by phone to customer or
representatives of the customer, carrier cannot make delivery of vehicle(s); the
vehicle(s) will be taken to closest terminal, at the discretion of the carrier
and/or broker. All COD's, terminal fees, storage fees, additional trucking fees,
if any, would be due and payable to the transport company either in cash or
cashier's check before release of vehicle(s) to customer or customer
representatives.
19. The customer agrees that should this vehicle become
inoperable for any reason during the transport, a $200.00 (two hundred) winch
fee will be added to the transport charge and will be collected at time of the
vehicle delivery. This charge must be paid by cash or cashier's check no
exceptions.
You are bound to the above-mentioned Terms and Conditions upon
submitting your order.
By submitting an order you are stating that you
have read, accept and agree to the above terms and conditions.
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